As a medical device manufacturer, we collect information, including personal information, about you in order to provide you, as an End-user, Participant, Customer, Employee or Shareholder, with the quality products, services and support you request from us.

For the purposes of this statement, “Personal information” is any information which directly or indirectly relates to an identified or identifiable individual. It includes names, unique identifiers, location information, financial information, IP addresses, or one or more factors specific to the physical, physiological, genetic, mental, economic, social or cultural identity of an individual.

We recognise other special categories of personal information may put your privacy at greater risk if combined with your personal information, such as information which reveals or infers physical or mental health, racial or ethnic origin, political opinions, religious or political beliefs, genetic information, biometric information, sex life or sexual orientation, criminal information, trade union membership.


We will collect and use your personal information to provide you with high-quality services and products, in a way that reflects our core values. We recognise that the way we handle your personal information is crucial to earning and maintaining your trust. We are committed to upholding the following privacy principles embodied in our Global Privacy Policy.

  • Purpose
    1. Personal information supports a specific, legitimate purpose
  • Respect & Care
    1. Personal infomation is used for a lawful basis*
    2. Personal information respects individual dignity, autonomy and right to privacy
  • Data Minimisation
    1. Only use personal information we need
    2. De-identify high risk personal information before processing or sharing
    3. Keep personal information only as permitted by law
  • Transparency
    1. Be open about what personal information we collect, process and share
    2. Be open about how we collect, process and share personal information
  • Choice & Control
    1. Provide choice about what personal information is collected and how it is used where possible
    2. Respect individuals’ rights to control and access their personal information where appropriate
  • Confidentiality Integrity & Availability
    1. Use technical and organisational safeguards to protect personal information

We will use your personal information when it is lawful, necessary and fair.
*For example

  • it is necessary for the performance a contract for products or services you requested.
  • you have given us consent.
  • compliance with our legal obligations.
  • it is for a necessary and legitimate business interest, which we believe you may benefit.
  • it is in the public interest.
  • it is required to protect the vital interests and health of our End-users, Participants, Customers, Employees or Shareholders.

We endeavour to provide as much transparency and choice as possible over the collection and use of your personal information.
Many of our products and services require some personal information to provide you with the service or product you requested. If you choose not to provide information necessary to provide you with a service, you may not be able to use the product or service as it was intended.

We aim to provide you with transparent explanations as to how we collect and protect your information and why the collection is necessary. You can learn more about the F&P Healthcare Activities which May Involve Processing of Personal Information at F&P Healthcare


We may share your information with other F&P Healthcare group companies and with our trusted third parties to provide the products and services you requested. F&P Healthcare will apply suitable safeguards to protect the security of your personal information.

We may also share information when required by law or regulation or to respond to legal processes; to protect our Customers, End-users and Employees; to fulfil a legitimate interest; to maintain security of our products; and to protect the rights and property of F&P Healthcare and its Employees.

As a global organisation, with our headquarters based in Auckland, New Zealand, we take care that your personal information is transferred in accordance with our international legal and regulatory obligations and ensure that cross-border transfers occur in a safe, lawful and secure way. We use standard data protection clauses and other contractual arrangements to ensure appropriate safeguards are in place for the safe transfer of information.

We not sell any of your personal information to third parties.


To help protect your personal information, we use technical and organisational safeguards to secure information which we hold about you. We use de-identification, encryption, pseudonymisation and password protection, among other security measures, to ensure personal information is kept secure and conduct regular testing of the effectiveness of technical and organisational measures.

While we will endeavour to take reasonable, appropriate steps to keep secure information which we hold about you and prevent unauthorised access, we cannot provide absolute assurance regarding the security of your personal information. However, our security measures are continuously improved in line with technological developments and good practice to ensure personal information is adequately protected.


Your personal information is securely stored by F&P Healthcare on its servers and with our trusted third party cloud-based database management services providers. Personal information collected by F&P Healthcare may be stored and processed in your region and in any other country where F&P Healthcare or its affiliates and subsidiaries or services providers operate facilities.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations.

If you would like to know more about where and how long your personal information is stored, and for more information on your rights of deletion and portability, please contact our Privacy Team at privacy@fphcare.com.


We are committed to protecting the privacy of children. We will collect personal information from minors only with express consent of their parent/guardian or as required by your Healthcare Professional or Distributor if you have provided them authority to share it with us for a specific purpose.

Parents and guardians can exercise privacy rights on their children’s behalf, however we may need to verify that they authorised to act on their behalf and collect additional information to do so.

If you would like to know more about children’s privacy, contact us at privacy@fphcare.com.


F&P Healthcare recognises you have rights over your personal information. In particular, you have the right to request for more information about what information we collect and process about you, and request a copy of it, to correct your information, and you may have the right to ask us to erase your information in some circumstances. You may also have a right to tell us if you want us to stop using it in certain ways. To make a privacy request, contact us by emailing or writing to our Privacy Team. You may also contact your local Data Protection Officer (refer to section 8, Contact Us), for additional support or queries relating to your personal information and privacy rights.

We will respond to your privacy requests as soon as we can, and no later than 20 working days from the date of a request. Please understand some requests may require further verification, require additional time to process or may not be able to fully be completed as you requested due to our legal obligations, necessary, legitimate business interests or technical limitations. When this happens, we will let you know.

If you purchased a F&P Healthcare medical product or service from a Healthcare Professional or Distributor, you may need to submit your privacy request to your Healthcare Professional or Distributor to process your request. We will then work together to support your Healthcare Professional or Distributor as necessary.

If you are not satisfied about how we managed your privacy request, you may have a right to lodge a complaint with a supervisory authority.


F&P Healthcare is headquartered in Auckland, New Zealand. F&P Healthcare has appointed a global Privacy Officer and local Data Protection Officers in our key regions for you to contact if you have any questions or concerns about F&P Healthcare’s personal information policies or practices. The F&P Healthcare Privacy Officer’s name and contact information are as follows:

Contacting the F&P Healthcare Privacy Officer
Natasha Mazey
Fisher & Paykel Healthcare Limited
15 Maurice Paykel Place
East Tamaki, Auckland
New Zealand

Contacting your local Data Protection Officer or privacy representative
You may also contact your local Data Protection Officer or privacy representative for additional support or queries relating to your personal information and privacy rights.


You have a right to lodge a complaint with the appropriate data protection or privacy supervisory authority if you have concerns about how F&P Healthcare processes your personal information. If you would like to make a complaint in any other jurisdiction, a list of the key supervisory countries in which we operate are outlined below:

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